Refund policy
Return & Refund Policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@kushlook.com.
Returns should be sent to the following address:
Trade name: KUSH Clothing
Phone number: +45 53840999
Email: info@kushlook.com
Physical address: SiempreCOM, Copenhagen, Bueparken 124, 2750 Ballerup, Danmark
Please note that you are responsible for the cost of return shipping.
You can always contact us for any questions about returns at info@kushlook.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (food, flowers, or plants)
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Custom or personalized products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about a specific product, please contact us before ordering.
Exchanges
The fastest way to get the item you want is to return your current item. Once your return is accepted, you can place a new order for the replacement item.
Exchanges are subject to product availability.
European Union 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in its original condition — unworn, unused, with tags, and in its original packaging — and you’ll need proof of purchase.
Our extended 90-day return policy still applies, giving you extra flexibility beyond this legal right.
Refunds
We will notify you once we’ve received and inspected your return. You’ll be informed whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 15 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@kushlook.com